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Small businesses are racing into the future, and artificial intelligence is leading the way. A new Comerica Small Business Pulse Index™ survey finds that 45% of small businesses now use AI, with adoption strongest in Technology (64%) and Professional Services (58%). The results confirm that AI is no longer an experiment for large corporations; it’s becoming a game-changer for smaller firms too.
Business owners are eager to adopt AI to speed up daily operations, cut costs, and strengthen customer relationships. Still, the survey shows they’re not blind to the hurdles. Concerns around ethics, workforce readiness, and practical implementation point to real AI adoption challenges that need solutions before the technology can deliver on its full promise.
Experts predict the numbers will keep climbing as low-cost, no-code platforms make it easier than ever to use AI. From marketing and forecasting to back-office automation, AI is quickly moving from a buzzword to a baseline, helping small businesses not just survive, but thrive in an economy where speed and innovation matter more than ever.
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