Case Study 1: How BrightSteps Academy Increased Enrollment by 54% Through Flexible Programs and Community Partnerships
Service
BrightSteps Academy is more than just a daycare center in Austin, Texas - it’s a trusted early learning space designed for children ages two to five. Since opening its doors in 2015, the private academy has served up to 68 young learners with a focus on quality care and early childhood development. Like many child daycare providers, however, BrightSteps discovered that strong programs alone weren’t enough to stay competitive in a crowded market.
Name: BrightSteps Academy
Location: Austin, Texas, USA
Type: Private daycare and early learning center
Capacity: 68 children (ages 2–5)
Opened: 2015
By early 2022, BrightSteps Academy was operating far below its potential. Classrooms meant for 68 children were often half-empty, with enrollment stuck at around 60%. This not only reduced revenue but also created an atmosphere of uncertainty for staff and families.
Competition in Austin made the problem worse. National daycare chains attracted parents with large facilities and broad programs, while smaller in-home providers offered low-cost, flexible options. BrightSteps, in contrast, relied on fixed hours that didn’t suit parents with late shifts, weekend work, or unpredictable schedules.
Visibility was another hurdle. Beyond its immediate neighborhood, few families even knew BrightSteps existed. With minimal online presence and little marketing outreach, the academy was overlooked in favor of more visible alternatives. The result was a cycle: limited enrollment kept budgets tight, while tight budgets made it harder to invest in visibility and growth.
BrightSteps realized that families weren’t looking for “one-size-fits-all” daycare - they needed flexibility, community, and convenience. With that in mind, the academy redesigned both its programs and its outreach.
Flexible Scheduling Options
BrightSteps broke away from rigid hours by introducing half-day programs, flexible drop-in passes, and extended evening care. One of the most popular changes was Parents’ Night Out, offered twice a month, giving moms and dads a safe childcare option while they enjoyed an evening to themselves.
Community Partnerships
The academy looked beyond its own walls to grow visibility. Partnerships with gyms, coworking spaces, and apartment complexes created bundled childcare packages, helping families see BrightSteps as part of their daily routine. Family-friendly events like art workshops and storytime sessions also spread word-of-mouth and positioned the daycare as a community hub.
Digital Marketing Overhaul
BrightSteps recognized that many parents start their daycare search online. The center overhauled its website, adding virtual tours and instant inquiry forms to simplify decision-making. Targeted ads on Facebook and Instagram helped reach busy parents within a five-mile radius, ensuring that BrightSteps was no longer hidden from view.
Retention Incentives
To strengthen relationships with current families, BrightSteps introduced loyalty discounts for siblings and enhanced parent engagement through monthly progress updates and milestone celebrations. These small touches reinforced trust and created a sense of belonging.
The Results (After 6 Months)
Metric | Before | After | Change |
Enrollment Rate | 61% | 94% | +54% |
Average Monthly Revenue | $42,000 | $64,800 | +54% |
New Leads per Month (avg.) | ~9 | ~22 | +144% |
Referral Share of New Enrollments | 18% | 37% | +19 p.p. |
The transformation was clear. Within six months, BrightSteps not only filled nearly every seat but also strengthened its reputation as a flexible, parent-focused daycare provider. Families were no longer just clients, they became advocates, fueling a steady rise in referrals.
Flexible programs are no longer optional; they are essential for meeting the diverse schedules of today’s families.
Local partnerships are a cost-effective way to increase visibility and create trust.
A strong digital presence with virtual tours and social media targeting accelerates decision-making for busy parents.
Building community connections turns a daycare into more than a service provider, it becomes a trusted partner in family life.
This case study shows how a neighborhood daycare transformed its future by listening to families, adapting its day care services, and building community trust, ultimately becoming a standout example among case study examples in the childcare industry.